Running into a problem with the app, a store, or a payment? Here's how to handle the most common situations.
If the screen is stuck loading when you open the app, try restarting it. If a completed observation won't upload, make sure you have a strong internet connection, then try again.
Your Observa login email must match your PayPal email — you can update it in the app. Payment is issued right after your submission is validated, usually within 5 days. Weekends and holidays can take longer.
Travel costs like gas and mileage aren't reimbursed. Every opportunity is voluntary, so you can pass on any that aren't convenient.
Take a photo of the closed storefront everywhere a photo is required and submit the observation. You'll still be compensated for your time, and it helps us keep our store list up to date.
Complete as much as you can, then write detailed notes (at least 5 sentences) on what happened. Photograph the storefront wherever a photo is required and submit. We'll review it and decide whether compensation is warranted.
First, ask an employee whether the products are located elsewhere in the store. If they aren't on the shelf, submit photos of all similar products instead.
Still stuck? Email Observer Support at support@observanow.com with your account email and a description of the issue.